Forum > Help and Support > The inbox icon is contantly red

Shui - Sep 11th 2023 03:04

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And it's been like that for few months already, I don't have any new messages, it's just red all the time. How do I fix this?

LeDevine - Sep 15th 2023 00:55

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Hey there!

There's a couple of possibilities (Sorry if you have already done these, but I'll note them just in case) Make sure you've checked all tabs, not just your messages inbox.

The red, in my experience, indicates a notification, not necessarily just a message. - Go through your requests and respond, your accepted, etc.

Once you've done that the red really should go.

Edited Sep 15th 2023 05:42

Glemmy - Sep 18th 2023 21:34

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Have you tried clicking, "clear mail alerts" ?

Shui - Oct 12th 2023 08:44

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Hey thank you so much it worked now!